Bankwell Bank's CIO, Ryan Hildebrandt joins Casca's CEO Lukas Haffer in a podcast on how AI is transforming small business lending.
Automating 90% of manual workflows in small biz loan origination
Casca was brought in to automate manual workflows in small business loan origination by replacing the bank’s legacy LOS with a new system.
Client
Community Bank
Year
2023
Service
Commercial Loan Origination
Overview
The bank noticed that their small business loan origination process was requiring a lot of manual work, leading to backlogs and unhappy customers. A key pain point was the manual document collection process, which was taking up to 2 weeks to complete.
Within 3 weeks, Casca replaced the bank’s legacy LOS with a new system that automated 90% of manual workflows:
Loan applications can now be processed end-to-end in 1-4 days
Document collection was fully automated, with personalized reminders and analysis done by the Casca AI Loan Assistant
The bank’s loan officers now have a single view of all customer data, including documents, financials, and credit scores
Additionally, the bank’s product team can now set up a new loan product and origination process (e.g., SBA 7(a) loans) in 30 minutes, without needing to write any code.
What we delivered
90%
of manual work
automated
1-4 days
End-to-end origination time
3 weeks
to deploy a full LOS
30 min
to set up a new loan product
