Case Study - Automating 90% of manual workflows in small biz loan origination
Casca was brought in to automate manual workflows in small business loan origination by replacing the bank’s legacy LOS with a new system.
- Client
- Community Bank
- Year
- Service
- Commercial Loan Origination
Overview
The bank noticed that their small business loan origination process was requiring a lot of manual work, leading to backlogs and unhappy customers. A key pain point was the manual document collection process, which was taking up to 2 weeks to complete.
Within 3 weeks, Casca replaced the bank’s legacy LOS with a new system that automated 90% of manual workflows:
- loan applications can now be processed end-to-end in 1-4 days
- document collection was fully automated, with personalized reminders and analysis done by the Casca AI Loan Assistant
- the bank’s loan officers now have a single view of all customer data, including documents, financials, and credit scores
Additionally, the bank’s product team can now set up a new loan product and origination process (e.g., SBA 7(a) loans) in 30 minutes, without needing to write any code.
What we delivered
- Casca Loan Origination System
- AI Document Analysis
- Casca AI Loan Assistant
- of manual work automated
- 90%
- End-to-end origination time
- 1-4 days
- to deploy a full LOS
- 3 weeks
- to set up a new loan product
- 30 min